Help


I can't login or I forgot my login information
You can login with either your username or email address, and your password. If this isn’t working, this is most often because you are typing either your username or password incorrectly. The easiest way to solve this is to do a “Password Reset” by clicking here.
Membership subscriptions, re-billing, refunds, etc
If you’d like to cancel your membership subscription, please visit your Account screen and click the “cancel” link. Your membership will stay active until the end of the term you most recently paid for. If you were re-billed and meant to cancel and don’t want to pay for another term, we’re happy to give a “no questions asked” refund. Simply contact us.
I have a gem that needs appraisal or identification
We don’t offer that service but we can recommend two things: (1) We have a list of gemstone appraisers here and (2) for some basic pointers to help guide you, you can post a picture and your questions in our community
I have another question about gems
We recommend three things: (1) Do a search for that gem in the search box at the top of the site to see if any of our articles can help and (2) we have a list of gemstone appraisers here and (3) for some basic pointers to help guide you, you can post a picture and your questions in our community
How many gemology courses do you offer?
We offer one course and the details can be found here